FAQs

• Can I exchange an item?

Please read our returns and exchange policy here. 

• Who makes the clothes, are they all hand-made ?

Yes, they are all designed and hand made in Leicestershire, UK.

Please see our About us page here for more info

• Who do you use to post to the U.K.?

we are currently shipping items in the U.K with Royal Mail and only using tracked services.

Find out more UK shipping info here.

• How much is postage to the U.K. ? 

Our shipping charges start at £2.99 and postage is free over £73 to the U.K.

For more information on shipping please read our shipping page here. 

• Do you do next day delivery ( U.K. ONLY )?

Yes, but please email us if you need your product shipping sooner than our usual 3 working days lead time: info@emrld.co.uk

At the checkout please select:  Royal Mail SPECIAL DELIVERY BY 1PM at checkout. This is a fully tracked service and is guaranteed for the next working day by 1PM

• How long will my parcel take to arrive?

Please see our U.K. shipping page here.

• Do you have a size guide?

Yes, please find it here.

• Do you have a conversion chart? 

Yes, please find it here. 

• Do you ship Internationally?

Yes, please find more info here.

IMPORTANT INFO

PLEASE NOTE:

You are responsible for making sure your shipping address is correct, we can't cover the cost to re-ship if the parcel gets redirected back to us.

Please allow up to 3 working days before your item is shipped (not including the day of purchase)

Thanks, Izzy x